Returns and Exchanges

We want you to love your purchase, but if you are not completely satisfied, we will gladly accept most returns within 7 days of purchase.

Selected oversized products (coolsculting, mulitfunctional hydrafacial), and skin care (serums, gels, solutions) products are nonrefundable.

We recommend saving your original packaging for at least 7 days from the date of the purchase which is required for return.

We’re here to help make any returns as easy as possible:

Aren’t completely satisfied with your purchase?

You may return new, unused products in the original packaging that are appropriate for resale within 7 days of your purchase to receive a full and quick refund. Items returned to Coolpretty Group after 7 days will not be accepted for return or exchange.

Follow these simple steps to make your return as smooth as possible:

  1. Contact Coolpretty customer service department at +0086 18201528802 to get approval for a return before shipping it back to us
  2. In your return, please include a copy of your invoice to expedite the process. If you do not have one, contact customer service and we will provide you with one.
  3. Inspect your return: Ensure all items being sent back are in new, sellable condition within the original packaging. All accessories and printed materials provided (like user manuals and protocols), must be included. If you do not have the original packaging from your purchase, please contact customer support at +0086 15001300057.
  4. Properly package the item to ensure no damage is incurred during shipment. If the items we receive back are damaged, we will be unable to issue the refund.

Please note

  • All returned equipment will be inspected and refunds will be processed within 5 business days of Coolpretty Group receiving your return
  • Shipping costs for returns and exchanges are the responsibility of the customer and are non-refundable. Return labels may be provided in certain circumstances; contact us with your reason for return so we can determine whether or not we can provide one.
  • Special orders are not eligible for refunds, such as trolleys, OEM machines, Spa beds, Laser lamps, and steamers.
  • It is advised to hold onto your original packaging for any purchase in case of return. Coolpretty Group has the right to refuse any returns of products that are not in their original conditions.
  • If your item was sent with a bonus gift, it must be returned in a brand new condition with the product in order to avoid being charged for the value of the gift.
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