Shipping and Delivery

Coolpretty Group ships most equipment via DHL. Shipping via standard air delivery consists of door-to-door service all over the world.

In-Stock Merchandise

All of our in-stock items are thoroughly tested and shipped the same day. We care for your business and want to deliver your equipment as soon as possible so you can begin generating profits right away. Please ensure you provide either a commercial or residential address as we cannot ship to PO boxes.

On all backorders and special orders, we will provide you with an expected shipping time before you place your order.

Coolpretty manufacturer always prepares machine shells, handpieces, and original spare parts in advance to ensure a short delivery time. The hot sales beauty machines are always in stock. Coolpretty promises in 7 days delivery to every client ordered from us.

Multiple Shipping Methods

We mostly use DHL which is the best courier and fastest. But we also accept other carriers like UPS, TNT, FedEx, and EMS, by air or by sea.

Packing and Testing

All of our equipment is packed professionally to avoid any damage during transit. Our medical & aesthetic machines must pass the quality control inspection prior to shipment.

Any externally visible damages to delivered packages must be reported to the carrier at the time of delivery. If the damage goes unnoticed until the merchandise is unpacked, please notify customer service at # +0086 18201528802  within 24 hours of receiving your product. Some orders require signature confirmation at the time of delivery. 

When purchasing bulk quantities, please open each case to verify all individual machines arrived safely and undamaged.  If you are unable to verify a safe shipment, make sure a representative can do so for you.

We have a professional after-sales service team for you to provide solutions. Solving the customer’s problems the first time is the basic working principle of our after-sales service department.


We use DHL air shipping. Some oversized equipment like facial beds must be shipped via freight services. Shipping via a freight truck includes curbside delivery to commercial addresses. Such delivery also includes a free lift gate service, which means the driver will take the items off the truck for you.

Expedited shipments

Need your products faster? No problem! Just ask for expedited shipping on eligible products and we can arrange it.

Tracking Information

All our items are shipped with a delivery confirmation slip so Coolpretty Group and you can easily track your purchase. Once you have placed your order, please check your email for shipping updates from our logistics department. Some orders require signature confirmation at the time of delivery.

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