Coolpretty Group believes that our products are of the highest quality and designed to last long-term. We offer 12-24 month warranties on most of our equipment. During the warranty period, we will gladly accept a defective machine to repair or replace it if it can not be repaired, and return it to you free of charge.

To prevent equipment failure, daily maintenance must be executed by the consumer while using the equipment. Damages due to maintenance failure or inappropriate use by customers are not covered by this warranty. Our warranty covers defects associated with internal components, however, accessories and parts, such as tips, handlepieces, and cartridges are not covered.

Within the warranty If the parts are broken, we will provide them free of charge, if you send back the equipment for repair, we will be responsible for the repair, including the changes of accessories.

And our professional engineers & beauticians will provide life-long tech-support.

From beginning to finish production, we have strict control over our machines, so there is no worry, you can 100% rest assured,

This warranty does not cover damage incurred by user environment and care including but not limited to fading, staining, crushing, and general wear.  All equipment purchased from Coolpretty Group is to be used and operated by a qualified, trained professional only. The limited warranty is only offered to the original buyer of the equipment and doesn’t transfer to a new owner.

At Coolpretty, we pride ourselves on offering only the most durable, reliable products to our clients. If you encounter any issues with your equipment within this warranty period, Coolpretty Group will happily assist you in repairing or replacing a defective part at no cost to you. We will always help you troubleshoot any issues and accept any equipment back to our location for inspection and repair. Photos/videos will be requested from consumers when claim for defect is filed.

Please contact us at [email protected] about warranty details on specific products, such as beauty equipment, and skin care products.

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